Feedback from previous guests about their experience.
62%
liked the hotel and would stay again
6.2/10
Nice
Rooms
6.8
Location
8.5
Service
6.3
Dining
8.7
Guest reviews
6.2/10
based on 5 reviews
7.8
7.8/10 based on 4306 reviews
Mark
United States of America,
March
2025
7.2/10
I had an okay stay at Holiday Inn - The Niu, Square Mannheim, but there were quite a few hiccups. The room was clean and modern, but I ran into issues with the soap dispenser and my key card. The location was great, and I loved that parking was convenient. However, the staff's service was hit or miss, especially during breakfast, which felt chaotic at times.
Rooms
6.0
The room was nice and clean, decorated in white with a comfortable bed and great shower. However, I faced an issue with the all-in-one soap dispenser being empty during my shower, and the TV didn't connect to my Apple device, which was annoying.
Service
5.0
Staff service was a mixed bag. While some were kind and helpful, I encountered a particularly rude employee, and it was frustrating to deal with the key card system that kept failing. It made my check-in process quite a hassle.
Location
8.0
The location is very convenient, especially for driving in and out of the city. It’s a short distance from downtown and close to restaurants, making it easy to explore the area.
Dining
Facilities
6.0
The hotel has decent facilities, including a spacious parking area. However, management could improve efficiency during busy times, like breakfast service and check-in.
John
United States of America,
March
2025
7.2/10
I had a pleasant stay at the hotel overall. My room was large and clean, with a comfy bed and modern amenities. However, there were some minor issues with the A/C and breakfast choices. The staff were friendly and the location was convenient for exploring the area. 🌍😊
Rooms
9.0
My room was large, very clean, and comfortable with new equipment. The shower was great, but the A/C system was a bit too loud when I was out. Overall, a nice space to relax in.
Service
10.0
The staff were helpful and friendly throughout my stay. They accommodated my early check-in and were always ready to assist with any questions I had.
Location
9.0
I found the location perfect for exploring Mannheim. It was convenient, with a tram stop right outside, making it easy to get around the city and even walk to places like Luisenpark.
Dining
7.0
I enjoyed the bar for a late dinner, but I found the breakfast selection to be limited. While the staff were kind, the meal choices could be improved.
Facilities
8.0
The facilities were quite modern and well-maintained, though the parking was a bit pricey. However, there are alternatives in the neighborhood if you're willing to explore.
Ralph
United States of America,
December
2024
5.4/10
I had a mixed experience during my stay at the Holiday Inn - The Niu, Square Mannheim. While the location was perfect for visiting the SAP Arena and the hotel itself was modern and clean, I encountered some issues with the service and the room size. On the bright side, the breakfast was really good with plenty of gluten-free options. I appreciated the friendly breakfast staff, but overall, the service could be quite rude at times. 😊
Rooms
5.0
The room I had was very small, definitely not suitable for longer stays. There was hardly any space to put my suitcase, and I had to live out of my luggage. This was quite inconvenient.
Service
5.0
I found the service to be inconsistent. While some staff members were friendly and accommodating, others seemed uninterested in helping, which was disappointing. A particularly rude interaction with staff left a bad impression.
Location
8.0
The location was excellent for my needs. It was close to the SAP Arena and easy to access public transportation, making it convenient for exploring the area.
Dining
9.0
The breakfast was a highlight of my stay. It offered a wide variety of delicious options, and the staff went above and beyond to cater to dietary needs, like gluten-free requests.
Facilities
7.0
The hotel had a big parking area and offered good facilities, but the restaurant was closed during my visit. I appreciated having a tram stop right outside, which made getting around easy.
Charles
United States of America,
December
2024
5.4/10
My stay at the hotel had its highs and lows. The location was fantastic, close to many attractions and convenient for transportation. However, I encountered issues with rude staff and a lack of clarity regarding parking, which dampened the overall experience. While the breakfast was really good, the service experience left much to be desired.
Rooms
7.0
The rooms were clean and modern, though a bit small. I found the bed comfortable but maneuvering around the furniture was a challenge.
Service
5.0
Unfortunately, the service I received was disappointing. Interactions with staff were often unpleasant, and problem resolution was lacking.
Location
9.0
The hotel's location was perfect for my needs, being within walking distance to the city center and the SAP Arena.
Dining
10.0
Breakfast was definitely a highlight, with a wide variety of choices and great attention to dietary needs.
Facilities
5.0
The hotel offered some good amenities, but parking was confusing and the elevator system could be frustrating at times.
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Holiday Inn - The Niu, Square Mannheim By Ihg20.04
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21.04.2025